Agreement
These terms are an agreement between you (or the organisation you represent) and Video Piper ("we", "us") for use of Video Piper: the API, web app, documentation and related services (the "Service"). By using the Service you accept these terms. If you're accepting them for an organisation, you confirm you're authorised to do so.
Accounts and API keys
- Keep your API keys secret. Anyone with your key can use the Service as you, and you're responsible for activity under your keys. Tell us right away if a key may be compromised; we'll revoke it and issue a new one.
- Give us accurate contact details and keep them up to date.
- You must be at least 16, and old enough to form a binding contract where you live.
Your content
You own the videos you upload and the outputs made from them ("Your Content"). You give us the permission we need to host, copy, process, transcode, edit, redact and deliver Your Content, only to provide the Service to you. This permission ends when you delete Your Content, apart from copies we briefly keep in short-lived backups or intermediate files, which are deleted on their normal schedule.
You confirm you have the rights and any consents needed to upload Your Content, including from people who appear in it, and that our processing it on your instructions won't break the law or anyone's rights.
Acceptable use
You agree not to use the Service to:
- upload or share illegal content, including child sexual abuse material (which we report to the authorities), content that infringes intellectual property or privacy, or content that harasses, threatens or exploits others;
- upload malware or files designed to harm systems;
- get around plan limits, quotas, rate limits, authentication or security controls, or access other users' data;
- overload or disrupt the Service, or probe it for vulnerabilities without our written permission;
- resell or offer the Service as a standalone video API to third parties without an agreement with us (building it into your own product is fine).
We may remove content or suspend access that breaks these rules, and will tell you why unless the law or safety prevents it.
Plans, usage and payment
- Plans. Plans, allowances and prices are on the pricing page. Paid plans are billed monthly in advance; usage above the allowance is billed monthly in arrears at the published overage rates.
- How usage is measured. A processing minute is one minute of finished output video, rounded up to the second, at least one minute per video, multiplied by 2 for 1440p and 4 for 4K. Storage is measured in GB-months (bytes stored over time). Our metering records are the basis for billing; if you think a charge is wrong, tell us within 60 days.
- Free plan. It stops at its limits and has no overage. We may change or end the free plan.
- Taxes. Prices exclude taxes, which you pay where they apply.
- Late payment. If payment fails, we may suspend paid features after notice.
- Price changes. We'll give at least 30 days' notice before changing the price of your plan.
- Refunds. Fees aren't refundable except where the law requires, or where we end the Service without cause (we refund prepaid fees for the unused period).
Suspension and termination
You can stop using the Service at any time, and delete your videos yourself. We may suspend or end your access if you materially break these terms, if your use creates a security or legal risk, or if we stop offering the Service (with 30 days' notice where possible). After termination you have 30 days to download Your Content; after that we delete it, except billing records we must keep.
The Service
We work to keep the Service reliable and secure, but we don't promise it will be uninterrupted or error-free, or that every file can be processed. Keep your own copies of important originals. We may improve or change features; if a change significantly reduces core functionality of a paid plan, we'll tell you in advance. Any uptime commitment (SLA) applies only if it's in a separate written agreement.
Disclaimer
To the extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, including merchantability, fitness for a particular purpose and non-infringement. Automated features such as redaction tracking follow the regions you define; check outputs before relying on them to protect sensitive information.
Limitation of liability
To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Each party's total liability under these terms is limited to the amount you paid us in the 12 months before the claim. These limits don't apply to your payment obligations, your breach of the acceptable use rules, or liability that can't be limited by law.
Indemnity
You'll defend and indemnify us against third-party claims arising from Your Content or your breach of these terms, provided we promptly notify you and let you control the defence.
General
- Privacy. Our privacy policy explains how we handle personal information.
- Changes. We may update these terms. We'll post the new version here with a new date and, for material changes, notify account holders at least 30 days before they apply. Continuing to use the Service after that means you accept them.
- Governing law. These terms are governed by the laws of the place where Video Piper is established, and disputes go to the courts there, unless the law where you live gives you the right to bring claims locally.
- Other. If part of these terms is unenforceable, the rest still applies. Not enforcing a term isn't a waiver. You may not assign these terms without our consent; we may assign them in a merger or sale. These terms, the pricing page and any order or written agreement with us are the entire agreement.
- Contact. Use the contact page.